Terms and Conditions

Norah Catherine McCullagh t/as Pure Face Works (sometimes also referred to as "I", "Me", "My", "We", "Our", "Us") provide the services on this site. By accessing and using this site you (the customer or user) agree to be bound by all of the terms and conditions of this site. You also agree to the terms of our Privacy Policy as below.

Information You Provide
You agree to provide us with true & accurate information about yourself. If you provide us with fraudulent or incorrect information, we reserve the right to close your account without prior notification to yourself.

No part of this site or its contents can be replicated, copied or used without my prior written consent.

I sell products at the RRP set by my suppliers.

I try and process all orders within 24 hours of receiving them but sometimes it may not be possible to provide such a prompt service so I will send you an email to let you know when your order has been dispatched. I cannot be held responsible for any delay caused by the delivery company. For further information please see my Delivery & Returns section.

I may not always provide samples but if you are placing an order and there is another product that you would like to sample before ordering please email me and if feasible I will place a sample in with your order.

Customer Satisfaction
It is always my intention to provide you with the very best levels of service and hope that you will love using the products that you purchase from me. I have done my best to provide accurate and detailed information about the products that I am selling here. I am here to help. Please email me at [email protected]. Dermaviduals do not permit their products to be sold direct on line to ensure that they are only sold by Skin Care Therapists who have been trained in the use of their products.

If you are not entirely satisfied and would like to feed this back to me please email me at [email protected] and I will do my best to resolve your issue.

We use the information collected from you to process orders and to provide a more personalised shopping experience. This information is collected for use by Pure Face Works only. We will not sell, distribute or rent your personal information to any other company or person and agree to protect your privacy.

We may keep a record of any emails or other messages you send us to help us provide customer support services to you.

We also keep a record of the orders you have placed with Pure Face Works so we can provide you with an efficient, reliable service and deal with any problems quickly.

We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control.

What information do we collect and how do we use it?
When you order, we need to know your name, e-mail address, and delivery address we use this to process and fulfil your orders and to notify you of the status of your order.

You may also supply us with your telephone number which we may use to contact you in relation to your order. You have the right to remove your personal information and change your preferences at any time. In order to do this please email us at [email protected].

We may use your email address to send you special offers or to provide you with information about the services and products that we can provide. You can unsubscribe from these promotional emails at any time by emailing unsubscribe to [email protected].

Your credit or debit card number and the card's expiry date is taken by our payment company through a secure server. We do not ever see your credit card details.

Secure Payments: Collection of information by our payment company.

Our Checkout page is securely hosted by PayPal.

The credit card information you give to Paypal is not available to Pure Face Works.

PayPal safeguards, encrypts and protects your information it is protected by SSL with an encryption key length of 168 bits.

We only keep details of your purchases and address in our online database. Credit/debit card information is not kept on file by Pure Face Works.

The Online Dispute Resolution is managed by the European Commission and is dedicated to helping consumers and traders resolve their disputes out of court.