Delivery and Returns


All UK Mainland deliveries £4 up to 1kg which will cover even quite large orders.  For orders over £50 I use First Class Signed for which is £5
Orders over £50 go Special Delivery but cost to you will still be £5.

Channel Island deliveries are the same price as for the UK.

 Please email if you have any questions or queries [email protected]


I hope that you will love using any products that you purchase from me.

Orders may be cancelled and refunded in full at any point up until the goods have been dispatched.

If you change your mind about a purchase after dispatch and wish to return it, unopened and unused, within 14 days of ordering, at your own expense then please do so. I will refund the full cost of the product, but not the postage or you can exchange the product for something else. Refund payments will be made as soon as the goods are received back.

If a product that I sell you or the container is faulty, I will also refund the cost of the original delivery and I will also pay the postage costs you have incurred to send back the item.

Please ensure all returned items are packaged securely and include your name, address and reason for the return.

Send returned items to Pure Face Works, 51 Peaslands Road, Sidmouth, EX10 9BE, Devon.

For your own peace of mind, I recommend you send returned items by recorded delivery to avoid it getting lost in the post. Pure Face Works cannot offer refunds for returned goods that are lost in transit. Goods remain your responsibility until we receive them. Goods returned to me as undeliverable or not collected from post office depot will be refunded, although not inclusive of original postage costs.

For health and safety reasons I cannot refund products which have been opened.
Please email me so that I can help you identify which products will be of benefit

If you would prefer to talk with me on the phone please call on 07760313180 or text to schedule a time to talk