Terms and Conditions

General
Norah Catherine McCullagh t/as Pure Face Works (sometimes also referred to as "I", "Me", "My", "We", "Our", "Us") provide the services on this site.  By accessing and using this site you (the customer or user) agree to be bound by all of the terms and conditions of this site.  You also agree to the terms of our Privacy Policy as below.

Information you provide
You agree to provide us with true & accurate information about yourself.   If you provide us with fraudulent or incorrect information, we reserve the right to close your account without prior notification to yourself.

Copyright
No part of this site or its contents can be replicated, copied or used without my prior written consent.

Prices
The prices of the Myreen Young products and the Kimberly Sayer products are set by them.  The Skin Script products are worked out based on the $ exchange rate and I reserve the right to change these at any time. 

Delivery
I try and process all orders within 24 hours of receiving  them but I do not mail out over the weekend.  Sometimes in the week it may not be possible to provide such a prompt service so I will send you an email to let you know when your order has been dispatched.   I cannot be held responsible for any delay caused by the delivery company. For further information please see my Delivery & Returns section.

Samples
I may not always provide samples but if you are placing an order and there is another product that you would like to sample before ordering please email me and if feasible I will place a sample in with your order.

Customer Satisfaction
It is always my intention to provide you with the very best levels of service and hope that you will love using the products that you purchase from me. I have done my best to provide accurate and detailed information about the prouducts that I am selling here. The Skin Script products in particular contain high levels of active ingredients and it is important that you select the right products for your skin.   It is your responsibility to check the  suitability of what you are purchasing but I am here to help.  If you are at all unsure as to what would be best for you, or you would just like to check anyway,  please email me at norahcatherine@btconnect.com. 

Complaints
If you are not entirely satisfied and would like to feed this back to me please email me at norahcatherine@btconnect.com and I will do my best to resolve your issue.

Privacy
We use the information collected from you to process orders and to provide a more personalised shopping experience. This information is collected for use by Pure Face Works only.    We will not sell, distribute or rent your personal information to any other company or person and agree to protect your privacy.

We may keep a record of any emails or other messages you send us  to help us provide customer support services to you

We also keep a record of the orders you have placed with Pure Face Works so we can provide you with an efficient, reliable service and deal with any problems quickly

We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control.

What information do we collect and how do we use it?
When you order, we need to know your name, e-mail address, and delivery address we use this to process and fulfil your orders and to notify you of the status of your order

You may also supply us with your telephone number which we may use to contact you in relation to your order.

You have the right to remove your personal information and change your preferences at any time. In order to do this please email us at norahcatherine@btconnect.com

We may use your email address to send you special offers or to provide you with information about the services and products that we can provide. You can unsubscribe from these promotional emails at any time by emailing unsubscribe to norahcatherine@btconnect.com

Your credit or debit card number and the card's expiry date is taken by our payment company through a secure server. We do not ever see your credit card details. 

Secure Payments: Collection of information by our payment company.

Our Checkout page is securely hosted by PayPal

The credit card information you give to Paypal is not available to Pure Face Works.

PayPal safeguards, encrypts and protects your information it is protected by SSL with an encryption key length of 168 bits 

We only keep details of your purchases and address in our online database. Credit/debit card information is not kept on file by Pure Face Works.




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