Delivery

All UK Mainland deliveries £3.30 up to 1kg which will cover even quite large orders.

Channel Island deliveries are the same price as for the UK.

Europe deliveries start at £3.50 for parcels up to 250gms and gradually increase as the weight of the order increases.

The rest of the world is just a little bit more than Europe.  You will see the price at check out but if you want me to work out a price in advance of purchase please just email me purefaceworks@me.com

Returns

I hope that you will love using any products that you purchase from my Shop.

Orders may be cancelled and refunded in full at any point up until the goods have been dispatched.

If you change your mind about a purchase after dispatch and wish to return it, unopened and unused, within 14 days of ordering, at your own expense then please do so.  I will refund the full cost of the product, but not the postage or you can exchange the product for something else.  Refund payments will be made as soon as the goods are received back.

If a  product that I sell you or the container is faulty, I will also refund the cost of the original delivery and I will also pay the postage costs you have incurred to send back the item. 

Please ensure all returned items are packaged securely and include your name, address and reason for the return.

Send returned items to Pure Face Works, 51 Peaslands Road, Sidmouth, EX10 9BE, Devon.

For your own peace of mind, I recommend you send returned items by recorded delivery (about 75p on top of standard postage) to avoid it getting lost in the post.   Pure Face Works cannot offer refunds for returned goods that are lost in transit.  Goods remain your responsibilty until we receive them.

Goods returned to me as undeliverable or not collected from post office depot will be refunded, although not inclusive of original postage costs.

For health and safety reasons I cannot refund products which have been opened.

To avoid buying unsuitable products please email me with as many questions as you like for help with your selection. 

If you would prefer to talk with Norah on the phone please call on 07760313180.